Refund

EU SALES AND REFUND POLICY

Thanks for shopping at Praktijk Silvia de Groot Ruiz. We appreciate the fact that you like to buy products we offer. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the Praktijk Silvia de Groot Ruiz Online Store, or at our place in Maarssen, or on the phone. (To make it visually easier on both of us, we’ll refer to these entities as the “Praktijk Silvia de Groot Ruiz Store” in this policy.) As with any shopping experience, there are terms and conditions that apply to transactions at Praktijk Silvia de Groot Ruiz website. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Praktijk Silvia de Groot Ruiz, you agree to the terms set forth below along with Praktijk Silvia de Groot Ruiz’s Privacy Policy and Terms of Use.

STANDARD RETURN POLICY

We fundamentally believe you will be thrilled with the products you purchase from Praktijk Silvia de Groot Ruiz. That’s because we go out of our way to ensure that they’re of the highest quality. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product. For any undamaged product, simply return it with its included accessories and packaging within 15 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. In addition, please note the following: Products can be returned only in the country in which they were originally purchased. For returns to our shop in Maarssen for cash, cash equivalent, and check transactions over 300 euro’s, Praktijk Silvia de Groot Ruiz will wire transfer the amount to you within 10 business days. Should you wish to return a generator or system, you must return this to the Praktijk Silvia de Groot Ruiz Store where it was originally purchased. In the case of items returned with a gift receipt, Praktijk Silvia de Groot Ruiz will offer you an Praktijk Silvia de Groot Ruiz Gift Card. Broken crystals cannot be returned if it is clear that the damage is caused by dropping or hitting the crystals on a hard surface, by accident or otherwise. We will make exceptions on an individual case, but please contact us for this.

STANDARD RETURN POLICY

There are a few important things to keep in mind when returning a product you purchased online from Praktijk Silvia de Groot Ruiz: You have 15 calendar days to return an item from the date you received it. Only items that have been purchased directly from Praktijk Silvia de Groot Ruiz, either online or at our Maarssen Store, can be returned to Praktijk Silvia de Groot Ruiz. Praktijk Silvia de Groot Ruiz products purchased through other retailers / resellers must be returned in accordance with their respective returns and refunds policy. Please ensure that the item you’re returning is repackaged with all the protective casing originally used or at least make a great effort to repack such that the crystal will not be damaged.

How to Return An Item

SHIP YOUR ITEM BACK TO Praktijk Silvia de Groot Ruiz To return an item to Praktijk Silvia de Groot Ruiz, write us an email about what happened and the reason for return. Make a copy of this email with our answer and include this copy in the return package. Package the crystal or system carefully in the original package or if not available make a good effort to protect the crystal or system from damage during transport back to Praktijk Silvia de Groot Ruiz. You can also drop your package of at our home store in Maarssen.

Refunds

Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancelation request via email. The way your refund is processed depends on your original payment method: If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. Products purchased from Praktijk Silvia de Groot Ruiz Store Gift Card will be refunded to you as an Praktijk Silvia de Groot Ruiz Store Gift Card by email. If you’d like us to send you an Praktijk Silvia de Groot Ruiz Store Gift Card, let us know by phone or email.

EXCHANGE AN ITEM

If you purchased your item from Praktijk Silvia de Groot Ruiz, you can take it to our home store in Maarssen for exchange. Item exchanges are, of course, subject to in-store product availability. It’s a good idea to check in-stock availability by calling Praktijk Silvia de Groot Ruiz, or by viewing the product on the www.silviadegrootruiz.com website to see if the item is available for pick up. Items ordered online from Praktijk Silvia de Groot Ruiz that arrived damaged or are incorrect can be returned to Praktijk Silvia de Groot Ruiz without question. Please do inform us via email about this.

ADDITIONAL Praktijk Silvia de Groot Ruiz PRODUCT TERMS

The purchase and use of Praktijk Silvia de Groot Ruiz products are subject to additional terms and conditions found at our legal page. Making unauthorized modifications to our products violates the Praktijk Silvia de Groot Ruiz license agreement. All warranty for refund will expire if modifications have been made. Off course adding crystals or rearranging crystals from Praktijk Silvia de Groot Ruiz do not fall under modifying the product.

PRICING AND PRICE REDUCTIONS/CORRECTIONS

Praktijk Silvia de Groot Ruiz reserves the right to change prices for products displayed at/on the Praktijk Silvia de Groot Ruiz Store at any time, and to correct pricing errors that may inadvertently occur. In the event you have been charged more than the posted price for a product in an Praktijk Silvia de Groot Ruiz Retail Store or reseller, please call or write us and we will take corrective measures and ask the seller to refund the difference. Should Praktijk Silvia de Groot Ruiz reduce its price on any Praktijk Silvia de Groot Ruiz product within 15 calendar days from the date you receive your product, feel free to visit our Praktijk Silvia de Groot Ruiz Store in Maarssen or contact Praktijk Silvia de Groot Ruiz at 0031346284589 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Praktijk Silvia de Groot Ruiz within 15 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events. Price protection is only available for up to 10 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection. Prices shown are in Euro’s. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

ORDER ACCEPTANCE/CONFIRMATION

Praktijk Silvia de Groot Ruiz may, in its sole discretion, refuse or cancel any order and limit order quantity. Praktijk Silvia de Groot Ruiz may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online or Call Center order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Praktijk Silvia de Groot Ruiz’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The Praktijk Silvia de Groot Ruiz Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If Praktijk Silvia de Groot Ruiz cancels an order after you have already been billed, Praktijk Silvia de Groot Ruiz will refund the billed amount.

SHIPPING & DELIVERY

Please review the Shipping & Pickup page to learn about how and when you will receive the products you purchased from the Praktijk Silvia de Groot Ruiz Store. Since the actual delivery of your order can be impacted by many events beyond Praktijk Silvia de Groot Ruiz’s control once it leaves our facilities, Praktijk Silvia de Groot Ruiz cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

IN-STORE PICKUP AND RETURN

Praktijk Silvia de Groot Ruiz offers in-store pickup in Maarssen for many of the items available on this website. Certain products and payment methods, however, may not qualify for in-store pickup. Only you or the person designated by you may pick up the item(s) purchased. If you don’t pick up your order, Praktijk Silvia de Groot Ruiz may cancel it.

PICKUP CONTACT

If you use in-store pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. The third party if not known by us, will need to bring a government issued photo ID and order number for pickup. Praktijk Silvia de Groot Ruiz is not responsible for actions taken by the third party once your item(s) have been picked up.

CONSUMERS ONLY

The Praktijk Silvia de Groot Ruiz Store sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.

PRODUCT AVAILABILITY AND LIMITATIONS

Given the popularity and/or supply constraints of some of our products, Praktijk Silvia de Groot Ruiz may have to limit the number of products available for purchase. Trust us, we’re putting them together as fast as we can, but with natural crystals especially apatite, this limits the supply. Praktijk Silvia de Groot Ruiz reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Praktijk Silvia de Groot Ruiz confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Praktijk Silvia de Groot Ruiz will cancel the order and refund your purchase price in full.